Finding a Good IT Managed Services Provider
Research before choosing your IT managed services provider will help you make a smart decision, if only because there are numerous options out there and none are ever the same.
The following are considerations worth making as you make your final choice:
Your IT managed services provider will serve as your end-to-end solutions provider, so if they have insufficient knowledge and experience, there may be a disconnect between services you expect and services you actually get. If your industry has specific requirements, it is crucial that your IT-MSP understands the importance of such.
A good IT managed services provider will have enough qualified staff not just to maintain your current structure, but also to keep you thinking forward. We all know that an outsourced IT solutions provider, such as an IT-MSP, attends to several clients at a time. With not enough people to manage your current IT needs, how are they supposed to help you grow in the future?
The three most common types payment include alerting and monitoring only, pay per device, and pay per user.
>> Alerting and Monitoring
Here, the provider either does software updates and sends patches, or forwards the alert to an IT guy at your company who will take care of it. This service structure will not fix any problems in question, but is an effective and less expensive method if you have an internal team of IT experts.
>> Per Device
With this structure, customers have to pay according to the total number of devices supported. This is the payment structure that usually gets the most expensive, and that is why it is also the least preferred.
>> Per User
This is the most preferred pricing method nowadays primarily because of its flexibility. All devices the user may own will be covered by the user cost itself. That is clearly very cost-effective.
Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. Clients can be very different, ranging from those who simply want to have their issues fixed to those who are interested in the details of how such issues were resolved. Wherever you fall in this wide spectrum, it is a must that you know your communication options with the IT managed services provider you have chosen.
Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The goal is to be able to trust them. Otherwise, they can only become a liability instead of an asset, so you have to reconsider and check elsewhere.